.svg){kind=small}
.svg){kind=small}
.svg){kind=small}
.svg){kind=small}
.png){kind=small}
.png){kind=small}
.png){kind=small}
.png){kind=small}
Frequently Asked Questions
View our frequently asked questions below! If you prefer to speak with a representative, please call 419-542-7726. We’re always happy to help!
Online & Mobile Banking FAQs
Find answers about online access, passwords, account visibility, and mobile deposit services.
eStatements FAQs
Learn how to view, download, and print your statements on desktop or mobile.
Debit Cards FAQs
Get information about debit card limits and temporary limit increase requests.
Transfers & Payments FAQs
Review common questions about transfers, Bill Pay fees, and debit cards.
Telephone Banking FAQs
See how to use Telebanking to check balances and review recent transactions by phone.
Online & Mobile Banking FAQs
Call a representative to get started. 419‑542‑7726.
For your security, passwords must be updated every 6 months. We follow strict industry guidelines to protect your financial information.
If any accounts are missing from Online Banking, please call our front desk at 419‑542‑7726 for assistance.
Yes. After logging in, tap the 'More' icon in the bottom right corner. Select 'Change Password' and follow the prompts.
Monday–Friday: 4:15 PM EST Deposits made after the cut‑off are processed the next business day. Business days are Monday–Friday, excluding federal holidays. Cut‑off times may change at our discretion.
Retail customer limits are set to $5,000. Merchant Capture and e-Corp users have higher limits.
eStatements FAQs
1. Log in to your Online Banking.
2. Click Accounts tab.
3. Click the Documents tab.
4. Beside the wording Account: click the dropdown to select the account you would like to view/print.
5. Beside the wording Document Type: click dropdown and select checking statements with images.
6. Beside the wording Date Range: you may select a specific date then click submit.
7. To view/print, select from the Available Documents list.
1. Tap the More icon in the lower right corner.
2. Select Statements and Documents.
3. Select the account.
4. Select the statement you want to view, upload, or print.
Debit Card FAQs
Limits help protect you and your account from fraud. You may request a temporary limit increase, up to $5,000, for 24 hours by contacting an Account Representative at 419-542-7726.
Transfers & Payments FAQs
TransferNow allows you to securely move funds between qualified checking and savings accounts, that you are the owner or co-owner of, either at The Hicksville Division of Interra Credit Union or at other financial institutions.
Features include:
- One time, recurring, and future dated transfers
- Transfers to eligible loan account(s) from an external account
- Delivery option: three day or select future date
- Fees apply
No, ATM deposit services are not currently offered.
Standard Bill Pay has no fees. Fees only apply for:
- Same day payments
- Expedited delivery
Mailed checks typically require about 6 business days to process. If a payment is delayed or lost and you incur a late fee, please contact us so we can file a dispute.
Telephone Account Access FAQs
Telephone account access allows you to complete routine transactions from anywhere in the U.S. using a touch-tone phone.
Call 800‑241‑1424 to:
- Check account balances
- Review recent transactions
Visit any branch to register.